AI-Driven Automation of E-Government Services

The project automates e-government services using artificial intelligence and machine learning, increasing citizen efficiency and accessibility. The system uses natural language processing (NLP) models such as Random Forest for decision-making tasks and BERT for text interpretation to automate answers to frequently asked questions, application processing, and service requests. Through integration with government databases, it facilitates quicker service delivery and offers tailored solutions. Governments may better serve their constituents through AI-powered technology, which increases public sector efficiency. The initiative demonstrates that AI could completely transform public services by automating and digitizing them, increasing transparency and responsiveness in government.